Matt got me a very pretty ring for my birthday in October.
A few weeks before Christmas I noticed one of the diamonds fell out. I also noticed that the bracelet I was given for valentines day is also missing a stone. I emailed Zales and complained. They lady wrote back and said that I could take my ring in and return it because it was within the 100 day period for a refund. That made me happy because I love this ring, I think it is beautiful and dainty.
So we go to Zales tonight, and the lady does the refund, but isn't refunding the full amount Matt paid. He paid a $10 merchandise tax when he bought the ring online. But the woman said she couldn't refund the tax. I asked why not, he paid it and is going to lose money. Her only response was well you can call them. Call who I ask and she said them. Then showed me I could spend my own money to mail this ring back to them and maybe get a different amount refunded that way.
I was getting really angry and Matt just said forget about it and got the refund for everything but the $10.
Now the plan was to return the ring, and then buy it again online (in the right size this time)but now I am not so sure. I am angry at the company and I don't really want to give them my boyfriend's money (or mine!) but at the same time, I love that ring and I haven't really found one anywhere else that I like.
Ugh what to do what to do.
Off to email them again and complain some more. GRR. Maybe I am just grumpy (like the girl who was helping me (or not so much) at Zales tonight)
I don't blame you for getting mad, I would have been mad too! I agree you should complain again (if you haven't already) and see what happens before you decide. Maybe she was just a crab and you'll get someone more helpful next time.
ReplyDeleteLate in commenting, but why would you spend more money in a store that you already know offers bad quality products? (Seeing that the stones are popping out -- not a good sign, is it?)
ReplyDelete